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October 2, 2015


You may not know who Roger Milliken was but I formed an indelible impression of him in quality classes I conducted in the 80’s.  I had repeatedly watched him on a video I was using which covered the second Malcolm Baldridge National Quality Award ceremony.


In a...

August 1, 2015

The first time I ever heard of ISO was in 1990.  Three years prior to that the International Organization of Standardization released a series of Quality Management standards known as ISO 9000.  There was an ISO 9001, an ISO 9002, and 9003 and 9004 and perhaps more.  T...

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September 30, 2015

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The Value of Professional Development

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