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October 2, 2015

 

You may not know who Roger Milliken was but I formed an indelible impression of him in quality classes I conducted in the 80’s.  I had repeatedly watched him on a video I was using which covered the second Malcolm Baldridge National Quality Award ceremony.

  

In a...

September 30, 2015

Treating people well seems to be a matter of perception.  Several years ago I saw a training video about being nice.  People were interviewed on the sidewalk about whether they were nice or not.  Some people actually answered that they thought they were good because th...

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September 30, 2015

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